Refund and Return
At fixprintassist.com, we want you to shop with confidence. If you receive a product that is damaged, defective, or not as described, we’re here to help.
Please read our refund and return policy carefully.
1. Eligibility for Returns
You can request a return if:
- The product is damaged on arrival
- The product is defective or not working properly
- The product is wrong or different from what you ordered
- The product is missing accessories
Return window:
You must raise a return request within 7 days of delivery.
2. Conditions for Returns
To be eligible for a return:
- The product must be in its original condition
- All original items must be included (box, accessories, manuals, warranty cards)
- The item should not show signs of physical damage caused by the customer
Refurbished items may have minor cosmetic marks which are not eligible for returns unless they affect performance.
3. Non-Returnable Items
For safety and hygiene, certain items cannot be returned:
- Used earphones / earbuds
- Software or digital products
- Items damaged due to misuse
- Products without original packaging or missing accessories
If unsure, please contact our support team.
4. Return Process
Step 1 – Contact Us
- Order ID
- Product name
- Reason for return
- Images or video (if damaged/defective)
Step 2 – Pickup Arrangement
Our team will schedule a pickup from your location.
Step 3 – Quality Check
Once we receive the product, our technicians will inspect it.
Step 4 – Refund Approval
After verification, your refund or replacement will be processed.
5. Refund Method
Refunds will be issued to the original payment method:
- UPI
- Credit/Debit Card
- Net Banking
- Wallets
Refunds typically take 5–7 business days after the product passes the quality check.
6. Replacement Policy
If the product is available in stock, we can offer a replacement instead of a refund.
Replacements are subject to:
- Product availability
- Successful quality inspection
If unavailable, a full refund will be issued.
7. Order Cancellations
You can cancel your order before it is shipped.
Once shipped, cancellations are not accepted; however, you can still request a return after delivery (if eligible).
8. Product Warranty
- New products follow brand/manufacturer warranty.
- Refurbished items come with limited warranty as mentioned on the product page.
Warranty will not apply for:
- Physical damage
- Water damage
- Unauthorized repair attempts
9. Contact for Returns & Refunds
If you have any questions or want to start a return: Contact us